Privacy Policy

AC National is committed to protecting your personal information and ensuring its privacy, accuracy, and security. This Privacy Policy explains the types of information we collect, how we use it, and the measures we take to safeguard it, in accordance with applicable Australian privacy laws and regulations.

1. Information We Collect

We may collect personal information such as your name, email address, phone number, and other relevant details when you interact with us, for example by using our services, communicating with us directly, or through the ACNlogic app.

2. How We Use Your Information

• To provide products and services, including arranging air conditioning installations and maintenance, as well as offering the VEU government rebate through the ACNlogic app.
• To communicate with you regarding inquiries, feedback, or updates.
• To improve our offerings and understand how customers use our services, which may include analytics and research.
• To comply with legal obligations and cooperate with government agencies under the VEU rebate framework.

3. Cookies and Tracking Technologies

Our website and ACNlogic app may use cookies or similar technologies to enhance user experience, analyze site traffic, and deliver targeted advertising. You can modify your browser settings to refuse cookies if you prefer, but this may affect how our website or app functions for you.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share certain information with:

• Trusted service providers who assist us in operating our business (e.g., IT support, data hosting, payment processing).
• Government authorities or other third parties when required by law, including for the VEU rebate verification or auditing process.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once it is no longer needed, we will securely destroy or de-identify your information.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, secure servers, and strict access controls.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us using the information provided below.

8. Third-Party Websites

Our website or ACNlogic app may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page, and we recommend reviewing it periodically to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, or if you wish to exercise your rights regarding your personal information, please contact us.